Introduction
Every GRC platform has features.
What sets TruOps apart is how we implement them—with structure, clarity, and speed.
Most of our clients fully live within 3–4 weeks.
Here’s how we do it—and how our five-phase process ensures long-term adoption and value.
Phase 1: Initiation
We start with alignment.
Our kickoff meeting brings together your Risk, Compliance, and IT stakeholders with our Project Manager, GRC Consultants, and Technical Lead.
We finalize the project scope, timelines, communication plan, and provide ready-to-use templates for data like users, policies, risk libraries, and controls.
Everything is captured in a shared workbook, so nothing gets lost.
Phase 2: Implementation
We provision your TruOps instance on AWS and set up core services like SSO and SMTP.
From there, we configure your business structure—users, roles, workflows, and notifications—and begin loading validated data.
You also activate the modules you’ve licensed—such as:
All configurations are tailored—not cookie-cutter.
Phase 3: Training & Handoff
Once your environment is validated, we move into training.
Admins and power users get role-specific sessions to ensure they’re confident running the platform.
After that, we hand off to our Product Support team—who manage updates, enhancements, and SLA-backed support.
Phase 4: Go-Live & Support
Your system is now live—but that’s just the beginning.
You get access to our support desk for issue resolution, plus ongoing training for new users or modules. Minor configuration changes and enhancements are included—so you’re never stuck.
Phase 5: Customer Success
Finally, we assign a Customer Success Manager to stay engaged post-launch.
You’ll get regular usage reviews, roadmap planning sessions, and proactive check-ins to ensure long-term value.
The TruOps Difference
Our five-phase process ensures that customers go live quickly, adopt effectively, and scale confidently.
Here’s why it works:
- Structured onboarding
- Transparent communication
- Built-in early value
- Deep integration support
- Long-term success planning
We don’t just help you implement GRC.
We help you own it.
Absolutely — here is a full, well-structured blog post focused solely on the post–go-live phase of TruOps’ implementation process. It reflects the Customer Success, Support, and Adoption Services described in your docs, and pulls in voice-of-customer proof from the CSAT feedback file.
To see how TruOps can streamline your GRC operations and turn risk management into a competitive advantage across your entire portfolio.