Case Study
Risk and Compliance Management Service Delivery Transformation Across 100 Clients
Industry: Health Care, Financial Services, and Manufacturing
Location: National
Background: The client is a leading professional services firm providing a suite of GRC services through a network of service delivery partners. Services range from risk, compliance, and third-party risk management to penetration testing and vulnerability management.
Our partner, a renowned cybersecurity service provider, delivers a comprehensive suite of services. With a strong presence across industries such as healthcare, financial services, and manufacturing in North America, the client’s reputation for excellence hinges on delivering secure and reliable solutions to their diverse customer base.
However, managing governance, risk, and compliance (GRC) across a growing portfolio of clients was proving increasingly inefficient and complex. Seeking a transformative solution, the client evaluated multiple vendors before selecting TruOps for its multi-tenant capabilities, scalability, and ability to elevate cybersecurity risk management.
Challenges
1. Fragmented Client Management: Managing multiple customers’ GRC processes using manual Excel spreadsheets led to version control issues, data discrepancies, and an overall lack of scalability. This approach hindered the ability to provide a seamless and robust client experience.
2. Inefficient Assessment Tracking: Tracking risk assessments, compliance results, and subsequent actions was cumbersome without a centralized system. This resulted in fragmented data, inconsistent monitoring, and difficulty maintaining compliance across a broad customer base.
3. Delayed Response Times: The absence of an automated and cohesive framework increased the time required to coordinate updates, aggregate risks, and communicate with stakeholders. This protracted response time adversely impacted the organization’s ability to mitigate risks effectively.
Solution
Multi-Tenant Architecture
- A single-instance multi-tenant solution allowed the client to manage multiple customers’ data securely and segregate it to ensure confidentiality and regulatory compliance. Each tenant instance was fully customizable to meet specific organizational needs.
Customizable Services
The platform offered flexibility to create personalized services and access levels for individual customers, enabling a secure and tailored experience for each tenant.
Dedicated Dashboards and KPIs
Custom dashboards aligned with compliance standards like NIST and ISO provided actionable insights into customers’ compliance statuses. These dashboards facilitated informed decision-making and streamlined compliance tracking.
Configurable Reporting
Holistic, fully configurable reports offered a consolidated view of each tenant’s risk and compliance posture, enhancing visibility and enabling proactive risk mitigation strategies.
Enhanced Communication and Collaboration
The centralized system improved coordination among stakeholders by providing real-time updates and insights, fostering a more cohesive approach to managing risk and compliance.
Results
Streamlined Operations
- Efficiently managing over 100 customer relationships within a single platform, reducing dependency on manual processes, and achieving operational scalability to meet growing demands.
Faster Compliance Assessments
- Significant reduction in time spent conducting compliance assessments, allowing for quicker identification of risks and remediation actions.
Enhanced Compliance Monitoring
- Improved ability to track key compliance indicators and uncover areas for improvement, ensuring adherence to regulatory requirements and building trust with customers.
Customer Trust and Satisfaction
- Comprehensive and consistent risk assessments, coupled with transparent reporting, elevated the client’s credibility and strengthened relationships with their customers.
The Multi-Tenant Differentiator
The multi-tenant architecture was the cornerstone of this transformation. It allowed the client to:
Scale operations seamlessly by creating tenant-specific configurations for each customer’s organizational structure and compliance needs.
Offer unparalleled security and confidentiality through data segregation.
Simplify tenant management while maintaining a personalized approach to service delivery.
This capability not only improved the client’s operational efficiency but also positioned them as a leader in providing customized, scalable, and secure cybersecurity solutions.
A Platform that grows with you
Tailored to get you from spreadsheets to scale
Going from Assessments-to-Reports and Beyond.
Looking to level up GRC services with an assessment platform that outputs a .docx editable report. Looking to use AI to identify risks, and provide recommendations that are mapped to controls.
Engages with clients to assess, mitigate, and track to KPIs. Offering managedGRC in areas like asset & vulnerability management or continuous controls monitoring.
Oversees GRC for PortCos or OpCos, with disparate frameworks and tools. Supporting risk and compliance, and looking to roll up insight for quick decisions.
Manages an in-house team, using either spreadsheets or an existing GRC platform. Looking for a solution that scales with more automation, crosswalk, or reporting.
