Founded in the past few 5 years, one of TruOps’ MSSP partners quickly emerged as a trusted advisor serving Fortune 500 enterprises. Tasked with addressing the ever-expanding Governance, Risk, and Compliance (GRC) requirements of its clients, this MSSP recognized the need for a scalable and flexible solution that could streamline its service delivery and bolster its operational efficiency. With its robust portfolio of services, the MSSP’s ambition was to empower organizations across industries to achieve their compliance and security goals efficiently, without compromising quality.
To deliver on this promise, TruOps’ MSSP partner required a platform that could manage multi-tenant environments, automate complex workflows, and ensure adaptability to rapidly evolving regulatory landscapes. Enter TruOps, a groundbreaking platform designed to enable MSSPs to deliver GRC-as-a-Service (GRC-aaS) at scale.
Challenges
1. Diverse Client Demands:
The MSSP served a broad range of industries, each with unique GRC requirements influenced by varying regulatory frameworks, geographic regions, and operational complexities. This diversity made it challenging to offer tailored solutions without overextending resources.
2. Scalability:
As the MSSP expanded its client base, the company grappled with scalability issues. Managing GRC for multiple Fortune 500 organizations required a solution that could support growth without a proportional increase in operational overhead.
3. Operational Inefficiencies:
Manually managing GRC processes for multiple clients consumed significant time and resources. Key tasks like audit preparation, compliance reporting, and risk assessments often resulted in bottlenecks, impacting service delivery timelines.
4. Cost Control:
The MSSP’s operational costs were escalating due to the manual and resource-intensive nature of its GRC services. The company needed a way to drastically reduce costs while maintaining service quality.
Solution
Key Features:
Multi-Tenant Functionality: TruOps enabled the MSSP to create separate, tenant-specific environments for each client. This feature facilitated:
Secure data segregation.
Tailored configurations to meet unique client requirements.
Enhanced collaboration through shared dashboards and task management tools.
Automation: TruOps automated repetitive GRC tasks such as:
Policy enforcement.
Audit preparation.
Compliance tracking. By automating these workflows, the MSSP significantly reduced manual effort and improved efficiency.
Comprehensive Modules: TruOps offered specialized modules for compliance management, vendor risk assessment, policy enforcement, and vulnerability management. These modules provided the MSSP with the flexibility to address the multifaceted needs of its clients.
Cost Efficiency: By leveraging TruOps, the MSSP reduced operational costs by 90%, enabling the company to allocate resources to strategic initiatives and client engagement.
Rapid Deployment: The platform’s user-friendly interface and robust integrations facilitated rapid onboarding of 10 Fortune 500 clients within six months, setting a new benchmark for service delivery.
Implementation Process
Phase 1: Discovery & Customization
The MSSP collaborated with TruOps to identify specific client requirements.
Custom tenant configurations were designed for each client, ensuring alignment with their regulatory and operational needs.
Phase 2: Platform Deployment
TruOps was integrated into MSSP’s existing portfolio of clients, where each tenant’s users were onboarded.
Integrations with client existing security tools ensured seamless data flow and real-time updates.
Phase 3: Training & Support
TruOps provided comprehensive training sessions for the MSSP’s team, ensuring a smooth transition.
Ongoing support and regular product updates ensured the MSSP’s service delivery competitiveness.
Results
1. Cost Reduction:
The MSSP achieved a 90% reduction in operational costs by automating manual processes and leveraging TruOps’ multi-tenant capabilities.
2. Accelerated Client Onboarding:
Within six months, the MSSP successfully onboarded 10 Fortune 500 clients as tenants in their TruOps instance. The streamlined onboarding process enhanced client satisfaction and established the MSSP as a leader in GRC-aaS.
3. Enhanced Client Retention:
The ability to offer tailored GRC solutions through tenant-specific configurations significantly improved client retention rates. Clients valued the platform’s flexibility and ease of use.
4. Revenue Growth:
By reducing operational costs and improving service delivery efficiency, our client increased its profitability. The scalable nature of TruOps allowed the company to serve more clients without additional resource investments.
5. Strengthened Market Position:
The client’s partnership with TruOps enhanced its reputation as a trusted provider of GRC solutions. The company’s ability to deliver high-quality services at scale attracted new clients and fostered long-term relationships.
A Platform that grows with you
Tailored to get you from spreadsheets to scale
Going from Assessments-to-Reports and Beyond.
Looking to level up GRC services with an assessment platform that outputs a .docx editable report. Looking to use AI to identify risks, and provide recommendations that are mapped to controls.
Engages with clients to assess, mitigate, and track to KPIs. Offering managedGRC in areas like asset & vulnerability management or continuous controls monitoring.
Oversees GRC for PortCos or OpCos, with disparate frameworks and tools. Supporting risk and compliance, and looking to roll up insight for quick decisions.
Manages an in-house team, using either spreadsheets or an existing GRC platform. Looking for a solution that scales with more automation, crosswalk, or reporting.
